Canned Replies

Canned Replies

Canned Replies enhances your community workflow by allowing both members and staff to quickly respond to frequently asked questions using reusable responses. With support for public and private replies, users can create and manage their own library of replies, improving consistency and saving time across discussions.

Key Features

• Private & Public Replies

  • Create personal (private) replies for individual use

  • Share public replies accessible to other eligible members

  • Public replies can only be edited by their original authors

• Broad Content Support

  • Works seamlessly across all content areas that support comments

  • Includes Forums, Downloads, Blogs, Gallery, Pages, Calendar, and compatible third-party applications

  • Automatically adapts based on installed applications

• Flexible Permissions

  • Control which member groups can use the feature

  • Define where canned replies are available across your community

• Efficient Usage

  • Quickly insert replies directly into the editor

  • Reduce repetitive typing and improve response consistency

• Pagination Control

  • Configure how many replies are displayed per page

Settings

• Allowed member groups

• Supported content areas

• Replies per page

Notes

• The Canned Replies navigation tab is only visible to members with permission to use the feature

• Compatible with Create Content Menu: https://www.sosinvision.com.br/index.php?/file/520-create-content-menu/

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